Privacy Policy

• Personal Information: When you register for an account, we collect personal information such as your name, email address, phone number, and any other information you choose to provide.
• Usage Data: We collect information about how you interact with our services, such as the features you use and the actions you take.
• Device Information: We collect information about the device you use to access our services, including the device type, operating system, browser type, IP address, and device identifiers.
• Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing behavior and preferences.
• Instagram Data: If you connect an Instagram professional account, we access it through Meta's Instagram API, with the permissions you grant: instagram_business_basic (your account ID, username, name, profile picture, and your posts and reels with their captions), instagram_business_manage_comments (comments on your posts, so we can reply to them for you) and instagram_business_manage_messages (direct messages and story mentions sent to your account, so we can show them in your Paage inbox and send the replies you write or set up). We only access accounts you connect yourself, and only to provide the features you use.
• Google data: Google Workspace APIs are not used to develop, improve, or train generalized AI and/or ML models.

This information can include:

• Their Instagram username, Instagram user ID and profile picture.
• The content of their comments and messages.
• Their email address, when they share it in a conversation or a form.
• The links they open and the purchases they make after receiving a reply.

• To Provide and Improve Our Services: We use your information to operate, maintain, and improve our services.
• To Run Instagram Features: We use Instagram data to display your posts on your paage, show comments and messages in your Paage inbox, send the automatic replies and messages you set up, save the people who interact with you as contacts in your audience, and show you statistics about these interactions.
• To Communicate with You: We use your information to send you updates, promotional materials, and other communications.
• To Personalize Your Experience: We use your information to tailor our services to your preferences and interests.
• To Ensure Security: We use your information to detect and prevent fraud and other security issues.
• To Comply with Legal Obligations: We use your information to comply with applicable laws and regulations.

• With Your Consent: We may share your information with third parties when you have given us your consent to do so.
• Meta: When you use Instagram features, we send the replies and messages you set up to Instagram through Meta's API.
• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as hosting and databases, email delivery, payment processing, analytics and AI models. They may only use it to provide their services to us.
• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid request from a law enforcement or regulatory agency.

• We keep your account information for as long as your account is open.
• When you disconnect Instagram from Paage, we delete your Instagram access token right away and stop receiving data from your account. Comments, messages and contacts already saved in your inbox and audience stay in your Paage account until you delete them or ask us to.
• Raw notifications we receive from Instagram are deleted automatically after 30 days.
• We may keep some information longer when the law requires it, for example invoices and transaction records.

• Access and Correction: You can access and update your personal information through your account settings.
• Data Deletion: You can have your information deleted at any time, as explained in the next section.
• Opt-Out: You can opt out of receiving promotional communications from us by following the unsubscribe instructions included in those communications.
• Your Rights Under Data Protection Laws: Depending on where you live, including in the European Union, you can also ask to access, correct, delete or receive a copy of your personal information, restrict or object to its processing, and file a complaint with your data protection authority (in France, the CNIL).

• Disconnect Instagram in Paage: In Paage, go to Integrations, open Instagram and click Disconnect. We delete your Instagram access token right away.
• Remove Paage from Instagram: In your Instagram settings, open Apps and websites and remove Paage.
• Delete your account: In Paage, go to Account settings and click Delete Account.
• Ask us: Email hello@paa.ge from the email address of your Paage account and tell us which data you want deleted, for example all the data received from your Instagram account. We delete it within 30 days and confirm by email.